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Call Center Technology

CallcenterAdvancements in call center technology are transforming traditional call centers into multichannel contact centers. Allen Global Consulting can help your organization incorporate new technology with new media and data channels that will help you create unified contact center that includes:

  • Customer Relationship Management (CRM) applications
  • Converged networks that include voice, text, web collaboration, as well as email and video
  • IP networks and IP-based voice applications