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Communication

Allen Global Consulting communication solutions can help you develop an optimized communication infrastructure that provides borderless solutions for voice, video, and multi-channel communication that can change the way your organization does business as well as improve customer satisfaction. Using the Cisco MediaNet we can help you build the right unified communication system for your organization.CISCO AP83947_300

Communication Business Benefits

A unified communications infrastructure can provide many business benefits including:

  • Rich video collaborations that drive business information, data, voice and web 2.0 technologies which Enables, anytime, anywhere collaboration across the organization.
  • Business Video operations including Telepresence, media systems and desktop video interoperate with Cisco software to transform business and productivity while reducing costs.
  • Foundation for cloud and mobile technology adoption.

Communication Business Challenges

Current technologies place competing demands your organization’s infrastructure including:

  • Distributed Workforce
  • Security and Connectivity Costs
  • Multi-Channel Customer Contact
  • Connecting to Cloud Services and Mobile Devices

Communication Solutions

Allen Global Consulting communication solutions include but are not limited to:

  • Unified Communication and Collaboration
  • Contact Center
  • Network Infrastructure and Optimization
  • Wireless Connectivity
  • Manage Wide Area Network (WAN) and connectivity

Unified Communication and Collaboration

Using Cisco’s Business Edition (BE) 6000 and BE 7000 hardware, as well as MediaNet Allen Global Consulting can provide IP Telephony, Unified Messaging, and Instant Messaging as well as feature rich conferencing capabilities. Borderless mobile computing options are also available as a reliable and easy to manage communication solution.

Contact Center

Our Contact Center solutions include reporting and management as well as call and screen recording for customer quality, employee training and regulatory compliance. Our Partner Cisco Systems provide the technology and feature rich enterprise Contact Center applications that offer multi-channel contact capabilities as well as provide detailed reporting and management capabilities.

Network Infrastructure and Optimization

Network Optimization is the foundation on which all Allen Global Consulting solutions are built. We work with Cisco’s core access layer network infrastructure solutions to design, build, and support low latency, reliable networks.

Wireless Networking

Our partnership with Cisco Systems allows us to provide enterprise grade controller-based wireless technology that provides high speed wireless connectivity. In addition to the wireless networking solutions we can help you provide centralized cloud management eliminating the cost and complexity of onsite controllers. Deployment, provisioning, management and control are all handled in the cloud through a browser based interface.

Wide Area Network and Connectivity

Using our partnership with Cisco Systems, Allen Global Consulting can provide a full range of connectivity services including managed WAN using MPLS, VPLS, leased lines, ADSL and Internet circuits. We have a solid history for providing managed WAN services that include circuit and CPE availability monitoring for proactive management.

Our connectivity solutions include:

  • WAN (MPLS and VPLS)
  • ISDN
  • SIP Trunking
  • ADSL, EFM and FTTC Internet Access
  • Leased Lines