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Onsite

Onsite Support Service

Allen Global Consulting can provide your company with proactive monitoring and maintenance of your IT infrastructure. This service includes around the clock system monitoring, remote problem diagnosis and troubleshooting and a guaranteed onsite response time of four (4) hours to repair or replace faulty hardware.Fotolia_16615574_XS

 

Our Managed Support Service uses ITIL best practices as its foundation. We design our business model with our customers during the design phase of the project. Our services include incident and problem management as well as root cause analysis.

 

If a crisis does arrive, we restore service and then begin looking for a permanent problem resolution.